FAQ

1. Do your products have a regular size?
Yes, all our products run normal size.

2. How long will it take to delivery?
Usually, you could get your item in 5-7 business days.

3. Will you notify me the tracking number?
Yes, we will email you the tracing number within 48Hours.

4. Can I return the item I purchased?
Yes, we can do return to our customers if the Boots do not fit or be damaged.

5. Will you charge the sale tax?
No, we will not charge sale tax on all orders.

6. Will you ship the item to us by free shipping?
Yes, we will ship all the item out by free shipping.

7. Do I have to sign for delivery?
Yes, a signature will be required when your parcel arrived.

8. Is my personal information safe?
Yes, of course. And we guarantee your personal information is safe, and the information you offered will only be used for shipping purpose.

9. How should sheepskin fit?
Generally, the sheepskin boots are soft and snug, but not uncomfortable. But you will feel your boots over time, because the wool will be compact and the sheepskin will be stretched when you wear it.

10. How abut your shipments?
Usually, we will use EMS to ship the item out, sometimes we also use the DHL to ship the items, so we guarantee your item is safe absolutely during shipping process.

11. How about your exchange policy?
We could exchange for our every customer, if the shoes do fit or be damaged. More information please visit our website shipping page, thanks in advance.

12. Are your boots genuine and real?
We guarantee all items come in original condition and packaging, 100% brand new.